Your Illicall unbilled charges (not including taxes) are available for you to view anytime on our web site under Current Charges. In the middle of each month, Illicall reviews those charges, and if the total is $5.00 or greater (before any taxes) those charges, plus taxes, will be sent to Accounts Receivable for billing. The detail of these charges will be available to you under View/Print My Bill on the web site. Each month that you have charges going to Accounts Receivable, you will be sent an Email notification.
YOU MAY BE CHARGED TWICE FOR THE SAME CALL IF YOU DO NOT GET A REGULAR DIAL TONE BEFORE PLACING A CALL. If you hear a RECALL DIAL TONE (beep, beep, beep, then a steady tone), the Conference Calling feature has been activated - hang up and try again.
Using Internet Explorer (5.5 or greater) or Netscape (7.0 or greater), go to View My Billing Detail.
You will be prompted to authenticate yourself (same as for UIDirect)
From the Welcome screen, choose the View/Print My Bill link then select an output method. Select HTML for viewing, PDF for printing, or Excel to export/save.
Click on the date to open that month's detail.
Definition of Terms…
USAGE CHARGES are your itemized long distance charges.
ONE-TIME CHARGES AND CREDITS (OCC), also called Other Charges and Credits, are unique to a billing cycle. They include installation/programming charges, taxes, Universal Service Fund, cumulative feature charges less than $5.00 not billed in prior periods, software licenses, terminal server extra hours, and CITES printing charges.
MONTHLY RECURRING CHARGES (MRC) are charges that are billed at the same dollar amount each month. They include items such as Caller ID, Voice Mail, and UIUCnet Premier.
In addition to billing for long-distance and telephone features, the Illicall Office (a part of CITES) bills for other CITES charges. These could include additional dial-up time to the University computer, UIUCnet Premier, ISDN service, computer classes, and printing charges.
If you disagree with any part of your Illicall monthly call detail, a written credit request must be filed with the Illicall Office within 25 days of the detail date. This may be done in one of two ways:
a. Print your Illicall detail, highlight the charge(s) in question, write a brief note explaining why you believe the charge to be wrong, and mail to Illicall. If you can't print the detail, write a letter clearly indicating the charge you are questioning and don't forget to include your name and UIN.
b. Come to the Illicall Office with your Illicall call detail to discuss the problem.
You may telephone or email inquiries to Illicall, but credit requests must be in writing from the student.
Before filing a credit request please remember...
...You are responsible for charges for calls placed with your permission or knowledge (i.e. you gave your Illicall number to a friend or family member). Credit cannot be given. Please request a new Illicall number.
...Calls to 900 numbers are blocked unless you specifically requested that the block be removed. When you make this request, you assume all responsibility for the charges. You may have the block reinstated whenever you like. Blocking and unblocking of 900 numbers is a free service.
...Any charges against the telephone number (ex. collect calls) that may have gotten through are the responsibility of the room residents.
...Charges may be computer related CITES charges.
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